Return & Refund Policy

Thank you for shopping with nativecos. We strive to ensure your satisfaction with every purchase. Please read our Return & Refund Policy carefully to understand your rights and options.

Order Cancellation

You may cancel your order within 12 hours of placing it. After this period, the order will be processed and cancellation will no longer be available.

Processing Time

Once your order is placed, please allow 1-3 business days for order processing before it ships.

Shipping Time

Shipping typically takes 7-12 business days to arrive, depending on your location.

Returns

You have 14 days from the date of delivery to request a return. To be eligible for a return, items must be unused, in the same condition that you received them, and in their original packaging.

Return Shipping Costs

Return shipping costs are the responsibility of the customer unless the item you received is defective, damaged, or incorrect. In such cases, please contact us at galvinheath684068@gmail.com for assistance and instructions on how to proceed.

Refunds

Once we receive your returned item and inspect it, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 5-10 business days back to your original method of payment.

How to Initiate a Return or Cancel an Order

If you wish to cancel your order within the cancellation window or initiate a return, please contact our customer service team at galvinheath684068@gmail.com with your order details.

Important Notes

• Shipping fees paid during the original purchase are non-refundable.
• Items that are final sale or marked as non-returnable cannot be returned or refunded.
• Please ensure all returned items are securely packaged to prevent damage during transit.

If you have any questions about our return and refund policies, please contact us at galvinheath684068@gmail.com.